Office Policies

If your call to us is prompted by an emergency suicide attempt or threatened to attempt suicide, you must go to the nearest hospital immediately for an assessment and safety.   We can help, but safety is first.  You call 911, National Suicide Hotline: 1-800-203-1234 or 2-1-1.  We can help you feel better, but the first step is stabilization.  Or you can go directly to the emergency room of your local hospital.   We can help you sort it out and learn skills to look at life with hope and promise. 

Any treatment for suicidal ideation, acute anxiety symptoms that involve complex mental health issues for children and teens - ANY treatment plan that includes parent empowerment training is a requirement.  Non-compliance of treatment,  treatment will be discontinued and you will be referred to a community mental health center.  Please note,  all children in the program require parent empowerment training.  Your therapist will discuss the elements of the treatment plan. 

To be officially a part of our program, all paperwork must be submitted. Including any requested prior treatment summaries. If you are coming from a hospital or, have seen 2-3  different therapists over a span of 12 months, we require a summary from your last therapist. 

We have pay as you go, to help keep the costs of treatment lower.  If a card is not active on file, we will charge a $15 dollar late fee. We process all payments every Thursday morning between 9am-noon.  If you are having a problem with your card please notify the office to make another form of payment. 

Individuals are responsible for knowing their insurance. If providing insurance the insurance policy must be active. A copy of the insurance card front and back and active drivers license must be emailed to info@americancbt.com.   

We do not provide statements or insurance breakdowns. Each payment that is processed will receive a payment receipt for services to the email that you have provided. 

You must request a summary in order to provide you with a monthly summary of your payments if you require reimbursement for out-of-network benefits - we will not send out automatically. We do not carry a balance for service, as payments are due at the time of service. Payments will be charged for any outstanding balances unless other arrangements have been made with office staff.  Any balance over $200, without a payment plan, treatment will be suspended and or  may be removed from the program.  A referral will be provided to a local community mental health center. 

We have an hourly fee to prepare any reports or letters to colleges or schools. The fee per hour  (rounded up), is $150.  For legal reports for accidents or legal cases, the report fee is $275 per hour and must be paid in advance before release.  We do not release session notes but will provide a summary for the fee of $275 per hour.  The fee to send a letter that we must send on your behalf for attending sessions is $150 per letter.    We also do not provide any recommendations for child custody cases. 

We accept one form of payment for any service or service. In cases where parents are divorced, one parent must accept legal responsibility and make arrangements on their own to be reimbursed by the other parent. 

We do not provide medication management as a service. 

We do not provide assessments for individuals seeking only a  diagnosis.  You may be looking for a Neuropsychological exam that can be provided by a Psychiatrist or Ph.D. that specializes in just diagnosis.  We provide a standard biopsychosocial assessment in our practice and it is used to develop a preliminary diagnosis for the NE-CBT treatment plan .  

Substance abuse is not within our scope of treatment. In order to be part of our program, you must be substance-free for a minimum of six months.  We recommend that you seek a professional drug and alcohol program or counselor. 

Due to the nature of Eating Disorders, anorexia or bulimia, we cannot treat or provide support unless a dietitian and medical doctor can observe weight and handle medication management or an individual is part of an ongoing program.  Support services and strict adherence to the treatment program as well as treatment support services or treatment will be discontinued and will be referred to a treatment program.